Lyssn AI to Help Assess the Quality of Prevention Services Offered Under Family First Act

SEATTLE–(BUSINESS WIRE)–, Inc. introduced right now a brand new five-year contract with the State of Utah Division of Human Providers (Utah DHS). The division will use Lyssn’s Synthetic Intelligence (AI) platform to evaluate the standard of prevention providers supplied underneath the Household First Prevention Providers Act (Household First) and consider using evidence-based practices in Utah’s youngster welfare and juvenile justice methods.

This contract marks the first-ever statewide implementation of an AI platform for high quality enchancment in a social providers program.

“Household First handed in 2018 and affords states an incredible alternative to develop their social providers attain and assist extra households than ever earlier than,” mentioned Jenny Cheng, Household First Coordinator at Lyssn. “However to entry the brand new funding, states have to implement, monitor and show the use and high quality of accepted evidence-based practices – one thing that’s new to many, and precisely the place Lyssn might help.”

Almost all high quality monitoring in social providers, psychological well being and well being teaching right now is completed manually by skilled people – both by reviewing charts or by sitting in and listening in on classes. Whereas efficient for assessing a small pattern set, this handbook technique is pricey, time-consuming, and unattainable to do for each single interplay. To qualify for Household First funding, states are required to carry out rather more intensive monitoring than ever earlier than.

“In my background working in public well being and youngster welfare I’ve seen firsthand what an enormous problem it may be to satisfy federal reporting necessities,” mentioned Cheng. “Most companies merely don’t have the employees, funds, or a approach to acquire this sort of knowledge. Utah is on the forefront for implementation of their Household First plan, and breaking floor in using AI evaluation in social providers. With Lyssn, Utah DHS will have the ability to show high quality for all interactions throughout the state in a dependable and reasonably priced means.”

Lyssn’s AI platform – constructed on the biggest database of its type – is in intensive use in each industrial and non-profit teaching, with behavioral well being suppliers in the US and United Kingdom, and in college coaching applications throughout the U.S. The automated AI-platform tracks greater than 50 externally validated metrics, together with Motivational Interviewing (MI), Cognitive Behavioral Remedy (CBT), engagement in a dialog, empathy, use of open-ended questions, and extra.

Many states, like Utah, are together with Motivational Interviewing of their Title IV-E Prevention Plan for Household First. “Lyssn AI has been particularly skilled over a decade of educational analysis to precisely measure and charge the appliance of MI,” mentioned Lyssn co-founder and CEO David Atkins, Ph.D. “All our metrics are based mostly on established and confirmed ranking methods and our MI metric has a 92% accuracy charge. That signifies that Lyssn provides companies and suppliers dependable suggestions that’s on-par with human raters – simply at a a lot bigger scale and loads quicker.”

Along with the AI platform, Lyssn will work intently with contracted service suppliers and Utah state workers to determine pointers for finest practices and provide direct coaching for as much as 35 areas. “Coaching will be one of many greatest points,” mentioned Cheng. “To deal with the common turnover that happens in each social service setting, and handle case employees’ wants to use new practices and abilities, common and ongoing coaching is essential to a profitable Household First plan.” The Lyssn AI platform will provide ongoing alternatives for case employees to study and observe abilities and might help supervisors prepare and onboard new hires.

About Lyssn

Lyssn affords a complete AI platform to enhance the standard of each scientific and non-clinical interactions, main to raised engagement and outcomes. With Lyssn, safe recording, session evaluation, constancy monitoring towards greater than 50 independently validated metrics, and coaching of evidence-based scientific practices has by no means been simpler. Lyssn was created by skilled clinicians, educational researchers, and machine studying specialists who imagine in leveraging the facility of science and expertise to vary well being look after the higher. For extra details about Lyssn, go to And observe Lyssn on LinkedIn, Fb, Instagram, and Twitter at

In regards to the Household First Prevention Providers Act

The Household First Prevention Providers Act (FFPSA) of 2018 is likely one of the most important and historic reforms to the Federal youngster welfare coverage in a long time. The Act calls on states to radically rethink their strategy to serving households who’re liable to getting into the kid welfare system, and it affords extra reimbursement funding for prevention providers than ever earlier than.

This important growth of prevention providers may make an impression for numerous households in danger for having kids faraway from their care – particularly households through which psychological well being, substance abuse or different abuse or neglect has occurred. One of many targets of Household First is to maintain kids safely with their households, when attainable, by offering supportive providers to oldsters. For extra info on the Act, go to

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