AI

Salesforce acquires Slack-bot maker Troops.ai

Credit score: Dreamstime

Salesforce has introduced the acquisition of Troops.ai, a income and communications platform that makes use of Slack and Microsoft Groups bots to floor CRM knowledge from platforms similar to Salesforce.

Salesforce mentioned in a press release that Troops and its crew will change into a part of Slack — which it acquired in 2020 — when the deal closes in 2023. The phrases of the deal weren’t introduced, however Troops.ai had raised $19.4 million so far based on Crunchbase, together with funding from Slack’s personal enterprise fund.

The acquisition comes two months after Salesforce co-CEO Bret Taylor informed analysts that the seller doesn’t have “plans for any materials M&A within the close to time period.”

Based in New York in 2016, Troops goals to assist streamline the information administration course of and supply customers with real-time insights surfaced from ‘methods of file’ like Salesforce, Hubspot, and Zendesk, into ‘methods of engagement’ like Slack, and Microsoft Groups utilizing software program bots.

“We’ve been a pacesetter within the business, working with a number of the fastest-growing corporations on the earth, together with Salesforce and Slack,” Troops’ CEO and cofounder Dan Reich wrote in a weblog put up. 

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